Refund policy
At kabila (https://kabila.online), we strive to provide our customers with high-quality digital e-commerce services, management tools, and solutions. Because our products are digital software and services delivered instantly over the internet, we maintain a clear refund and cancellation policy as outlined below.
1. Digital Services & Tools RefundsAll Sales Are Generally Final: Since Kabila delivers instant access to digital tools, services, and online platforms immediately upon payment, we generally do not offer refunds once the service has been provisioned or accessed.
Exceptions & Discretionary Refunds: We understand that technical issues or special circumstances can happen. Refund requests will only be considered under the following conditions:
You experienced a technical defect or system error on our platform that prevented you from using the service, and our technical support team was unable to resolve it within 7 business days
.You were double-charged due to a billing system error.Request Timeline: Any qualifying refund request must be submitted to our support team within 14 days of the original transaction date.
2. Subscription CancellationsIf you are subscribed to a recurring service or monthly plan on Kabila, you can cancel your subscription at any time directly through your user dashboard or by contacting us at Support@kabila.online
.Upon cancellation, your service will remain active until the end of your current paid billing cycle, and no further charges will be made. We do not provide prorated refunds for unused days within a billing period.
3. How to Request a RefundTo submit a formal refund request, please email our billing department at Support@kabila.online with the following details:
Your full name and registered email address.
The transaction ID or invoice number.
A detailed explanation of the issue or the reason you are requesting a refund (including screenshots of technical errors if applicable)
4. Chargebacks and DisputesWe encourage our clients to contact our customer support team directly to resolve any billing issues or dissatisfaction. Initiating a bank dispute or chargeback without contacting us first may result in the immediate and permanent suspension of your Kabila account and all associated digital services.
5. Contact UsFor any questions or concerns regarding our Refund and Cancellation Policy, please contact us at:Email: Support@kabila.onlinePhone: +17028158502